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As technology advanced, chatbots started using AI to interact with users and provide human-like responses to their queries. These intelligent bots can now understand natural language, process vast amounts of data, and learn from interactions to continuously improve their performance. While businesses accept the significance of chatbots, and 74% are absolutely satisfied with the results, customers are still skeptical about chatbots. Chatbots have become a crucial tool in modern customer support, reshaping the way companies do business and interact with their customers. Being available 24/7 and free of human errors, these solutions have become a lifesaver for those businesses that lack human resources. With AI, their role will go beyond simply providing scripted responses. Implementing natural language processing (NLP) and machine learning, chatbots can understand user intent and context, making interactions more human-like and less robotic. While chatbots are still leveraging new AI tec